Privacy Policy
Summary
Customer Aligned Logistics, LLC (“CAL”)
is committed to respecting your privacy. This Privacy Policy describes how CAL
treats personal information when you access and use our website, mobile
applications, and related products and services (collectively, the “Services“),
including our practices for collecting, using, maintaining, and protecting your
information. By using our Services, you consent to this Privacy Policy.
Additional terms will be available with the relevant Services, and those
additional terms become part of your agreement with us if you use those
Services. Please visit our Terms page for additional terms and conditions applicable to the CAL
Services. Your personal information is governed by this Private Policy. If you
have entered into a written agreement with CAL separate from this Privacy
Policy, that agreement will govern CAL’s use of your personal information
rather than this Privacy Policy. If you have any questions at all about this
page or our policy, please feel free to send an email to info@calcanhelp.com.
Our Privacy Policy explains:
· What information we collect and why we collect it.
· How we use that information.
· The choices we offer related to your information.
Information
we collect
We collect information in the
following ways:
Information you give us. For example, many of our Services require you to sign
up for a CAL Account. When you do, we’ll ask for personal information, like
your name, email address, telephone number or credit card. We may collect
information about the Services that you use and how you use them. This information
includes:
Device information
We may collect device-specific information (such as your hardware model,
operating system version, unique device identifiers, and mobile network
information including phone number). CAL may associate your device identifiers
or phone number with your CAL Account.
Log information
When you use our Services or view content provided by CAL, we may automatically
collect and store certain information in server logs. This may include:
§ details of how you used our service.
§ Internet protocol address.
§ device event information such as crashes, system activity,
hardware settings, browser type, browser language, the date and time of your
request and referral URL.
§ cookies that may uniquely identify your browser or your CAL
Account.
o
Location
information
When you use a location-enabled CAL service, we may collect and process
information about your actual location, like GPS signals sent by a mobile
device. We may also use various technologies to determine location, such as
sensor data from your device that may, for example, provide information on
nearby Wi-Fi access points and cell towers.
o
Local
storage
We may collect and store information (including personal information) locally
on your device using mechanisms such as browser web storage (including HTML 5)
and application data caches.
o
Cookies and
anonymous identifiers
We and our partners use various technologies to collect and store information
when you visit a CAL service, and this may include sending one or more cookies
or anonymous identifiers to your device. We also use cookies and anonymous
identifiers when you interact with Services we offer to our partners, such as CAL
features that may appear on other sites.
CAL MAY ALSO COLLECT ANY OTHER
INFORMATION THAT THE SERVICES COLLECTS THAT IS DEFINED AS PERSONAL OR
PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW
How
we use information we collect.
We do not sell your personal
information to anyone.
We use the information we collect
from our Services to provide, maintain, protect and improve them, to develop
new ones, and to protect CAL and our users. We may also use this information to
offer you tailored content.
We may use the name you provide to CAL
across all the Services we offer that require a CAL Account. In addition, we
may replace past names associated with your CAL Account so that you are
represented consistently across all our Services.
When you contact CAL, we may keep a
record of your communication to help solve any issues you might be facing. We
may use your email address to inform you about our Services, such as letting
you know about upcoming changes or improvements.
We use information collected from
cookies and other technologies, like pixel tags, to improve your user
experience and the overall quality of our Services. For example, by saving your
location preferences, we’ll be able to have our Services appear for the
locations you prefer.
We will ask for your consent before
using information for a purpose other than those that are set out in this
Privacy Policy.
Information
we share
We do not share personal information
with companies, organizations and individuals outside of CAL unless one of the
following circumstances applies:
· With your consent
We will share personal information with companies, organizations or individuals
outside of CAL when we have your consent to do so. We require opt-in consent
for the sharing of any sensitive personal information.
· For external processing
We provide personal information to our affiliates or other trusted businesses
or persons to process it for us, based on our instructions and in compliance
with our Privacy Policy and any other appropriate confidentiality and security
measures.
· Third-party vendors:
We may share information about you with third-party vendors who need the
information in order to provide their services to us, or to provide their
services to you or your site. This includes vendors that help us provide our
Services to you (like Stripe, which powers WooCommerce Payments, payment
providers that process your credit and debit card information, payment
providers you use for your own ecommerce operations, fraud prevention services
that allow us to analyze fraudulent payment transactions, cloud storage
services, postal and email delivery services that help us stay in touch with
you, customer chat and email support services that help us communicate with
you, registrars, registries); those that assist us with our marketing efforts
(e.g., by providing tools for identifying a specific marketing target group or
improving our marketing campaigns, and by placing ads to market our services);
those that help us understand and enhance our Services (like analytics
providers); those that make tools to help us run our operations (like programs
that help us with task management, scheduling, word processing, email and other
communications, and collaboration among our teams); other third-party tools
that help us manage operations; and companies that make products available on
our websites who may need information about you in order to, for example,
provide technical or other support services to you. We require vendors to agree
to privacy commitments in order to share information with them.
· For legal reasons
We will share personal information with companies, organizations or individuals
outside of CAL if we have a good-faith belief that access, use, preservation or
disclosure of the information is reasonably necessary to:
o
meet any applicable law, regulation,
legal process or enforceable governmental request.
o
enforce applicable Terms of Use,
including investigation of potential violations.
o
detect, prevent, or otherwise
address fraud, security or technical issues.
o
protect against harm to the rights,
property or safety of CAL, our users or the public as required or permitted by
law.
We may share aggregated,
non-personally identifiable information publicly and with our partners – like
publishers, advertisers or connected sites. For example, we may share
information publicly to show trends about the general use of our Services.
If CAL is involved in a merger,
acquisition or asset sale, we will continue to ensure the confidentiality of
any personal information and give affected users notice before personal
information is transferred or becomes subject to a different privacy policy.
Accessing
and updating your personal information
Whenever you use our Services, we
aim to provide you with access to your personal information. If that
information is wrong, we strive to give you ways to update it quickly or to
delete it – unless we have to keep that information for legitimate business or
legal purposes. When updating your personal information, we may ask you to
verify your identity before we can act on your request.
We may reject requests that are
unreasonably repetitive, require disproportionate technical effort (for
example, developing a new system or fundamentally changing an existing
practice), risk the privacy of others, or would be extremely impractical (for
instance, requests concerning information residing on backup systems).
Where we can provide information
access and correction, we will do so for free, except where it would require a
disproportionate effort. We aim to maintain our Services in a manner that
protects information from accidental or malicious destruction. Because of this,
after you delete information from our Services, we may not immediately delete
residual copies from our active servers and may not remove information from our
backup systems.
CAL may from time to time update
this Privacy Policy, with the updated policy to be posted on the CAL’s website.
The use of Personal Data provided to CAL prior to the update will continue to
be governed by the policy in effect at the time the information was provided. CAL
recommends that you revisit this Privacy Policy from time to time on a regular
basis.
Access,
correction, or deletion requests can be made by contacting CAL Customer
Support
Transparency
and choice
You may set your browser to block
all cookies, including cookies associated with our Services, or to indicate
when a cookie is being set by us. However, it’s important to remember that many
of our Services may not function properly if your cookies are disabled. For
example, we may not remember your location preferences. For more information on
how CAL uses cookies and other tracking technologies, please read the Cookie
Policy.
Cookie
Policy
When you visit, access, or use
our Services, we may use cookies and other tracking technologies to
deliver and improve the Services, and to display relevant content, products,
and services This Cookie Policy explains these technologies, including cookies,
pixels, web beacons, and flash cookies, and how you can control them.
What
is a cookie?
Cookies are small text files that
are stored on your computer or mobile device. They are widely used in order to
make websites work or work in a better, more efficient way. For example, they
can recognize you and remember important information that will make your use of
a website more convenient (e.g., by remembering your user preferences).
What
cookies do we use?
We may use cookies and similar tools
to relate your use of the Services to personal information obtained about you.
All CAL managed cookies are encrypted. Most CAL cookies expire when your
browser is closed, while some persist for up to 30 days.
Below we list the different
categories of cookies we may use on the Services.
· Functionality Cookies. Functionality
cookies allow us to remember the choices you make while browsing the Services
and to provide enhanced, personalized content and features. For example,
functionality cookies allow us to customize a certain webpage, remember if we
have asked you to participate in a promotion, and remember other services you
request, like watching a video or commenting on a blog. In order to permit your
connection to the Services, our servers receive and record information about
your computer, device, and browser. Such information may include your IP
address, browser type, and other software or hardware information. If you
access the Services from a mobile or other device, we may collect a unique
device identifier assigned to that device (“UDID”), geolocation data,
or other transactional information for that device.
· Security Cookies. Security
cookies help us to enable security features to protect our users and site
integrity.
· Flash Cookies. We
may, in certain situations, use Adobe Flash Player to deliver special content,
such as video clips or animation. To improve your user experience, Local Shared
Objects (“Flash cookies”) are used to provide functions such as remembering
your settings and preferences. Flash cookies are stored on your device, but
they are managed through an interface different from the one provided by your
web browser. This means it is not possible to manage Flash cookies at the
browser level in the same way you would manage cookies. Instead, you can access
your Flash management tools from Adobe’s website directly. The Adobe website
provides comprehensive information on how to delete or disable Flash cookies –
visit http://www.adobe.com/security/flashplayer for further information. Please be aware that if you
disable or reject Flash cookies for the Services, you may not be able to access
certain features such as video content or services that require you to sign in.
· Analytics Cookies. Analytics
cookies, sometimes called performance cookies, enable us to understand and
improve the way the Services and associated plugins perform. Analytics cookies
collect information about how you use the Services, for instance, which pages
you go to most. The information allows us to see the overall patterns of usage
on the Services and help us record any difficulties you have with the Services.
How
can you control cookies?
You may refuse to accept cookies
from the website at any time by activating the setting on your browser, which
allows you to refuse cookies. You can refuse to accept Flash cookies from the
website using Adobe’s Flash management tools at
http://www.adobe.com/security/flashplayer. Further information about the
procedure to follow in order to disable cookies can be found on your Internet
browser provider’s website via your help screen. You may wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on commonly used browsers.
Please note that by disabling or
blocking any or all cookies, some features of the Services may not operate as
intended, or you may not have access to features or personalization available
through the Services.
Third
Party Links
CAL may include or offer third party
products or services on our Services. These third-party sites have separate and
independent privacy policies. CAL has no responsibility or liability for the
content and activities of these linked sites. Nonetheless, we seek to protect
the integrity of our site and welcome any feedback about these sites.
Information
security
We work hard to protect CAL and our
users from unauthorized access to or unauthorized alteration, disclosure or
destruction of information we hold. In particular:
· We take payment information through a hosted card capture
provided by a payment card industry compliant payment solution provider (PSP).
· We review our information collection, storage and processing
practices, including physical security measures, to guard against unauthorized
access to systems.
· We restrict access to personal information to CAL employees,
contractors and agents who need to know that information in order to process it
for us, and who are subject to strict contractual confidentiality obligations
and may be disciplined or terminated if they fail to meet these obligations.
We have implemented measures
designed to secure your personal information from accidental loss and from
unauthorized access, use, alteration, and disclosure. All information you provide
to us is stored on our secure servers behind firewalls.
Unfortunately, the transmission of
information via the internet is not completely secure. Although we do our best
to protect your personal information, we cannot guarantee the security of your
personal information transmitted to our website. Any transmission of personal
information is at your own risk. CAL is not responsible for circumvention of
any privacy settings or security measures contained on the website.
When
this Privacy Policy applies
Our Privacy Policy applies to all
the Services offered by CAL and its affiliates, including Services offered on
other sites, but excludes Services that have separate privacy policies that do
not incorporate this Privacy Policy.
Our Privacy Policy does not apply to
Services offered by other companies or individuals, including products or sites
that may be displayed to you in search results, sites that may include CAL
Services, or other sites linked from our Services. Our Privacy Policy does not
cover the information practices of other companies and organizations who advertise
our Services, and who may use cookies, pixel tags and other technologies to
serve and offer relevant ads.
Compliance
and cooperation with regulatory authorities
We regularly review our compliance
with our Privacy Policy. When we receive formal written complaints, we will
contact the person who made the complaint to follow up. We work with the
appropriate regulatory authorities, including local data protection
authorities, to resolve any complaints regarding the transfer of personal data
that we cannot resolve with our users directly.
Children
and Usage
To comply with the requirements of
COPPA (Children’s Online Privacy Protection Act) we do not intentionally collect
any information from anyone under 13 years of age. Our website, products and
services are all directed to people who are at least 13 years old or older.
Changes
Our Privacy Policy may change from
time to time. We will not reduce your rights under this Privacy Policy without
your explicit consent. We will post any privacy policy changes on this page
and, if the changes are significant, we will provide a more prominent notice
(including, for certain Services, email notification of privacy policy
changes).
If there are any questions regarding
this privacy policy, you may contact us using the information below:
Customer Aligned Logistics, LLC
8504 Cedarhome Drive
Stanwood, WA 98292
info@calcanhelp.com
